VOIP

Short for ‘Voice over Internet Protocol’, it’s a fancy term for using your internet connection to make calls, instead of using the landline network that we’ve used for the last...

SERVICE LEVEL AGREEMENT (SLA)

A guarantee that any issue with your product or service will be fixed within a specific timeframe. Depending on the specific product or service, multiple options may be offered so you can balance cost and fix-times to suit your needs and...

SERVER

Typically installed without a screen, keyboard or mouse, servers just work in the background, transferring data and applications to ensure reliable access to information, and can be remotely accessed to ensure changes can be made, if...

SCALABLE

The ability to increase the speed, size or any other factor of a particular service. For example, if your business starts to grow rapidly, you’ll need to scale up your internet services to ensure reliable access for your growing team.

SAAS

Standing for ‘Software as a Service’, products like Microsoft 365, Salesforce.com and Adobe Creative Clou, are all SaaS products as you access them through the internet and typically pay a small monthly fee for the...